
Ok, I've been the proud owner of a HP Photosmart M425 for a bit now.
It has been an awesome camera and up until recently I have loved owning it every second. Until, as I said, recently.
Then, one day, the LCD started showing as a white screen. All my menu's were fine, I could view my old pictures, just fine, but if I wanted to take a new picture...white screen. And then if I viewed them, those pictures would be white, almost a negative look to them; but my old ones would still be in color.
Then the power button broke while I was fiddling with it.
So i call up HP, they made the thing right? $180 camera at the time, surely they can do something to help me right?
Not.
90 day warranty is all they give the unit. And my $180 camera, they will trade in, and if I'm willing to give them another $90 bucks plus shipping and handling they will send me a new unit of "equal or lesser value than your current one"
You have to be kidding me. Is it just me or suddenly does every product making company in the US view their items as disposable, and think I have $90 or $180 to drop at a moments notice?
I bought their product to begin with on the basis of reliability, ease of use, and good support.
Now I need a camera for my Georgia trip next week, so i can do my technical documentation correctly, and what do I have to take my pictures with? Nothing.
Nada. Zip. Zilch. Zero.
What makes it worse is, when i called the HP Support Center, first they made me register via their website. Then I had to call back in. Then the new guy the automated system transferred me to spoke English so bad, After he told me I could get support for my broken button online. I asked how, and then he realized "Oh, maybe not.", he transferred me to yet another department. " Who couldn't tell me if my Camera was in warranty or not, even after I gave them the serial number, again trying to get me to use their online support for a physical defect, and transferred me to yet another department who told me they don't actually repair anything. They just replace it. But they couldn't replace my unit, they had to transfer me to yet another department who finally told me "Oh gee, your unit is out of warranty."
I was on the phone over 45 minutes, had to call back in once, transferred 3 times all to be told "Your unit is out of warranty."
Thanks for nothing HP.
I'll be spending my money elsewhere next time.